Refund policy
Effective Date: June 26, 2026
At VELISSE, customer satisfaction is our priority. Please review our return and refund policy below.
Returns
We accept returns within 30 days of receiving your order.
To be eligible for a return, items must:
- Be unused and in their original condition.
- Be returned in the original packaging.
- Include all original accessories.
Items that have been used, damaged by the customer, or returned without original packaging may not be eligible for a refund.
Non-Returnable Items
For hygiene and safety reasons, the following products cannot be returned once opened or used:
- Human hair wigs
- Braiding hair
- Wig glue and adhesive products
- Wig remover
- Hair oils
- Hair care products
- Hair styling products
- Bonnets, wig caps, and other personal care accessories
Damaged or Incorrect Orders
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.
Email: yurisleidygarcia40@gmail.com
Please include:
- Your order number
- Photos of the product
- Photos of the packaging
We will review your request and provide a replacement or refund when appropriate.
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
Approved refunds will be issued to your original payment method within 5–10 business days, depending on your bank or payment provider.
Order Cancellations
Orders may be canceled within 12 hours of purchase.
Once an order has been processed or shipped, it can no longer be canceled.
Shipping Costs
Shipping fees are non-refundable unless the return is due to our error or a defective product.
Contact Us
If you have any questions regarding this policy, please contact us:
VELISSE
Email: venisse088@gmail.com
Marathon, Florida, United States