Shipping policy

Effective Date: June 26, 2026

Thank you for shopping with VELISSA.

Processing Time

Orders are processed within 1–3 business days after payment is confirmed.

Orders are not processed on weekends or holidays.

Shipping Time

Estimated delivery times:

United States: 5–11 business days
Delivery times may vary depending on the shipping carrier and destination.

Order Tracking

Once your order has shipped, you will receive a tracking number by email.

Shipping Costs

Shipping costs are calculated at checkout unless a free shipping promotion is offered.

Delays

VELISSA is not responsible for shipping delays caused by:

Weather conditions
Customs inspections
Carrier delays
Incorrect shipping addresses provided by the customer

Incorrect Address

Customers are responsible for providing the correct shipping address. If an incorrect address is entered, please contact us immediately. We cannot guarantee changes after an order has been processed.

Lost or Damaged Packages

If your package arrives damaged or is lost in transit, please contact us within 7 days of the expected delivery date so we can assist you.

Contact

For any shipping questions, please contact:

VELISSA

Email: venisse088@gmail.com

Marathon, Florida, United States